India Holds Rank in Annual Global Services Index
posted in Outsourcing to India |Despite wage increases, India’s improvements in talent supply and business environment were enough to keep it positioned well ahead of other markets, according to A.T. Kearney’s latest Global Services Location Index. The same goes for China.
Most on-shore or near-shore locations in developed countries, on the other hand, didn’t fare as well. Although they improved their scores in absolute terms, almost all fell in the rankings as emerging markets improved their staff expertise and environment scores at a faster clip.
The industry as a whole is getting more sophisticated, and quality differences between sites at home and offshore seem to be thinning.
Who else fared well? According to the index, South East Asian countries are still the primary alternatives to India and China, with Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam now ranked among the top 20 spots.
Latin America-Argentina, Brazil, Chile, Mexico and Uruguay-also moved up the popularity roster, reflecting new policy initiatives to promote service exports.
The Middle East and Africa for their part have improved their ranking and have some newcomers among them: Mauritius, Morocco, and Senegal. Meanwhile, contenders in Central and Eastern Europe, such as Bulgaria, Slovakia, and the Baltic States, are outshining more established spots such as the Czech Republic, Hungary, and Poland.
There are clearly more qualified locations entering the offshore arena, with many markets making huge strides in skill levels, industry knowledge, and business environment.
There is a cost to this as some companies are finding out, but those who take advantage of the increased sophistication will likely be looking forward to continued revenue gains.
Courtesy :
By Nadine Kjellberg
Web Editor, FS Outsourcing
