30th November 2007

Symphony Services to broaden base in Pune

Source: economictimes.indiatimes.com

The California-based Symphony Services, a global provider of product engineering outsourcing services, will broaden its base in the city from 1,000 employees to 10,000.

The president and CEO of Symphony, Gorden Brooks, said at a press interaction Friday: “Pune is very innovative. We like the work culture here.”

The reason Brooks called Pune innovative is because of the 250 new ideas that the company developed in 2007, 20 percent came from its facility in Pune. Also, of the 18 patents filed by the company for its clients in 2007, nine came from Pune.

Symphony Services is into the niche business of product engineering outsourcing services to independent software vendors (ISVs), software enabled businesses and embedded companies in automotive, networking, telecom and consumer electronics market. This the company does through its development centres in various parts of the world.

Symphony has close to 3,900 employees in India. It also has development centres in Bangalore, Mumbai and Hyderabad. All the centres account for 95 percent of Symphony’s delivery capabilities.

The company, formed in 2002, achieved the $100 million revenue milestone in 2006. It has a growth rate of 48 percent per annum.

The company has established a development centre in China, which is not as big as India. Brooks said: “India is way ahead, at least eight years ahead of China in domain skills.”

, he was quick to point out that India too has a lot to learn from China with respect to infrastructure development.

In October, Symphony entered into a strategic partnership with CTSpace, a web-based collaboration company. CTSpace in return has transferred its Pune R&D subsidiary and employees to Symphony.

Wipro is one of the competitors for Symphony in India.

According to Brooks, the market for embedded companies is $14 billion for 2008. The company has built a very plush office in Pune with a sitting capacity of 1,400 employees and is set to buy more such places.

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30th November 2007

Philips plans to outsource payroll

Source: www.ndtvprofit.com

Philips CEO Gerard Kleisterlee is planning to outsource Philips payroll and it is believed that Infosys is the top contender in the outsourcing race.

In July this year, Philips created a ripple in the Indian Information technology enabled services (ITES) space when it outsourced some non-core functions to Infosys. It is a part of Kleisterlee’s strategy to focus on core activities and drive productivity.

As CEO of Philips, Gerard Kleisterlee wants direct contact with key markets. But there’s more to the India connection. The expected deal comes right after the July move when Philips outsourced finance accounting and the processing of purchase orders to Infosys.

Infosys also acquired three shared service centres in India, Poland and Thailand absorbing 1,400 Philips BPO staff in the process.

“We would look at who has expertise in this particular domain because it is all about expertise and scale in such fields. A partner with good scale and the right sort of expertise for us would be the first discussion partner,” said Gerard Kleisterlee.

“Usually we approach two or three companies in the field and figure out where we have the best fit. This is the start of a new relationship-a new partnership. And you do that for the long-term,” he elaborated.

The payroll for 17,000 staff in The Netherlands has been outsourced to a local firm. Now it is a question of scaling up to cover 105,3000 employees across the globe.

Both Genpact and WNS are well suited for the job but both have their hands full at the moment, which leaves the field clear for the BPO arms of Infosys, Wipro and TCS to make a strong pitch.

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29th November 2007

India-will it be the next super power?

Source: www.expresspharmaonline.com

Its not news that the pharmaceutical business is flourishing and that one of the most significant contributors in this giant industry is Contract Research and Manufacturing Services (CRAMS).

Consider this - Over the last five years the CRAMS industry has been contributing close to eight percent of the Indian pharma business and earned revenues of approximately $895 million in 2006 with an impressive annual growth rate of 43 percent. The industry is already on the fast track and over the forecast period of 2007-2013 it is expected to sustain a growth rate of 33-34 percent.


The market can be broadly segmented into:

* Contract Research
* Clinical Research
* Contract Manufacturing

Contract manufacturing with 71 percent, currently, accounts for the maximum share of the market and offers the biggest opportunity. At present, its global market size is estimated at $20 billion, and is expected to grow to $31 billion by 2010. The global opportunity in contract research in 2006 was pegged at $14 billion. This is expected to grow to $24 billion by 2010.

India Shining

According to domestic brokerage firm ENAM, in the case of pharma, setting up a US FDA approved plant in India would cost 30 percent lesser than in the US; running the same plant would be about 45 percent cheaper; the cost of labour would be only 7 percent of that in the US; and manufacturing cost in the country would be 35 to 40 percent cheaper compared to the US and 25 to 30 percent compared to Europe.

Apart from the number advantage there are many drivers leading the growth of CRAMS which is driven by availability of large and diverse gene pool; especially with lifestyle diseases like diabetes, coronary artery diseases, obesity and cancer which are currently the ‘hot’ areas in drug development in western countries. A United Nations Conference on Trade and Development (UNCTAD) investment report said that drug companies could reduce costs 20 to 30 percent by moving R&D activities to India. This is because wages for clinical researchers, nurses and IT staff are less than a third of those in the West. By 2003, an estimated 200 Phase III trials and 50 Phase IV trials were conducted in the country. That number is expected to increase dramatically in the near future.

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29th November 2007

JPMorgan, Deutsche Bank Keep Mum on Indian Intellectual Capital

Source: www.bloomberg.com

Behind frosted glass in rooms off- limits to anyone who isn’t cleared for access, analysts at research firm Copal Partners calculate company valuations, compile industry data and write case studies of past mergers. Their specialty is pitch books, the reports that investment banks use to win M&A deals.

The Copal team is working in an office building in the New Delhi suburb of Gurgaon; its clients are Wall Street banks halfway across the globe.

“Copal does some of the things that we would do ourselves, but frankly we don’t have all the time in the world,” says Stephen Green, founder and chairman of NoonMark Advisors LLC, a privately owned New York investment bank that uses Copal’s merger, company and industry analysis. “You have a need to constantly keep your cost structure down.”

Wall Street, which got hooked on shipping its back-office work to India earlier this decade, is taking the next step — outsourcing investment research. Citigroup Inc., Deutsche Bank AG, Goldman Sachs Group Inc., JPMorgan Chase & Co., Morgan Stanley and UBS AG are among the firms staffing units in Bangalore, Hyderabad, Mumbai and New Delhi. They’re tapping analysts who in the U.S. and Europe would cost firms 200,000- 400,000 euros ($290,000-$580,000) a year and instead are paying a quarter to a third of those sums.

The banks are also relying on firms like Copal, which set up its unit in Gurgaon in 2003 and is based on Jersey in the U.K.’s Channel Islands. Its MBA graduates with three years of experience cost the company about 1.7 million rupees ($43,282) a year in salary, benefits and other perks, co-founder Joel Perlman says.

Research Conundrum

The recent turmoil on Wall Street is likely to accelerate the desire of investment banks to outsource research to cheaper locations, predicts Christopher Gentle, the London-based head of financial services research at Deloitte & Touche LLP.

“There will be a greater and greater focus on cost and on making sure that you have the best people doing the best activity,” he says. “This will be a catalyst for a greater move offshore.”

The research conundrum at investment banks started long before the subprime meltdown and departures of chief executive officers Charles Prince at Citigroup and Stan O’Neal at Merrill Lynch & Co. On May 1, 1975, trading commissions that had been 75 U.S. cents a share were deregulated — and have since fallen to less than a penny a share, according to Integrity Research Associates LLC, which tracks Wall Street research. In the 1990s, electronic trading kicked in.

Eliot Spitzer

A 2003 deal with former New York Attorney General Eliot Spitzer and other regulators delivered another blow. Firms agreed to separate their banking and research arms and shelled out $1.4 billion to settle charges that bankers were swaying analyst coverage to reap lucrative underwriting fees. Before 2000, investment banking paid for as much as 40 percent of research budgets, according to Integrity. Now, it no longer picks up the costs of research departments.

Wall Street’s plight is India’s opportunity, just as software companies, computer service providers and generic drug makers have discovered in their industries.

“It’s almost a no-brainer these days,” says Marc Vollenweider, 42, CEO of Evalueserve Ltd. The Bermuda-based research firm employs 2,100 people; 650 of them do financial analysis, and most of those are in India.

`People Like Us’

Amba Research, Irevna, Pipal Research Corp., Copal and Evalueserve say they can do what Wall Street’s junior analysts do. Amba, which is based in New York and has about half of its 550 employees in Bangalore, says it’s even testing strategies and models for quantitative hedge funds. For other hedge fund clients, Amba does everything except give advice on the size and timing of an investment, co-founder Anand Aithal says. Hedge funds account for about two-thirds of Amba’s 75 customers.

“At the end of the day, it’s people like us who are going to be running Wall Street,” says Pavan Kaur, 32, a vice president of fixed income and credit research at Amba. “It’s our calls, our analysis.”

U.S. and European banks aren’t bragging about their India connection. Many decline even to discuss it — or to credit Indian analysts for their contributions.

“Our recognition stops at our client,” says Sushma Madhusudhana, 29, another vice president of fixed income and credit research at Amba, who declines to say who those customers are.

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28th November 2007

Prudential to outsource British, Indian insurance jobs

Source: afp.google.com

Prudential, Britain’s second-biggest insurer, said Wednesday that 3,000 jobs, including 1,250 positions in India, would be transferred to British outsourcing company Capita in a bid to save costs.

“Capita has committed that all employees affected will be offered roles on their existing terms and conditions of employment,” a joint statement said.

Prudential said the proposed 15-year agreement with Capita would enable it to achieve its overall cost saving target of 195 million pounds (273 million euros, 402 million dollars) per year by the end of 2010.

The agreement meanwhile allows Capita to acquire business and assets from Prudential for 25 million pounds, including part of PPMS, Prudential’s offshore operation based in Mumbai. PPMS employs 1,800 staff in total.

“The agreement with Capita is another significant milestone in our programme to deliver continued superior performance and profitability in our UK business,” Prudential UK chief executive Nick Prettejohn said in the statement.

“We have set out very clear priorities for the business and this agreement helps us to deliver our strategy by removing fixed costs from our operations and achieving significant operating efficiencies,” he added.

Some 1,750 of the 3,000 positions transferred to Capita are based in Britain.

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