Source: newsinfo.inquirer.net

MANILA, Philippines — Outsourcing executives from Malaysia will visit the country to attend a conference and discuss its “shared services” industry.

The conference is organized by research analyst Frost and Sullivan and is supported by local industry group Business Process Association of the Philippines (BPAP).

Representatives form Malaysia’s Multimedia Development Corp. (MDEC) will attend the conference, according to BPAP chief executive Oscar Sanez.

“They will be here to discuss case models involving captive outsourcing players,” Sanez told INQUIRER.net via phone. Captive players refer to companies that have set up their own outsourcing facilities offshore.

Malaysia is regarded by analysts as an emerging market for business process outsourcing (BPO) and thus, competing with the Philippines.

According to Outsourcing Malaysia, an industry consortium representing the government and private sector, the local shared services outsourcing (or SSO) industry in Malaysia is worth around $300 million, growing 30 percent annually.

This is driven by multinational companies like Shell, DHL and HSBC that have set up their own outsourcing facilities in Malaysia. By 2012, Outsourcing Malaysia expects the industry to balloon to $2 billion and employ 300,000 people.

On the other hand, the Philippines remains a strong player in the third-party outsourcing space but has likewise attracted investments from captive players like HSBC, Deutsche Telekom and Dell.

“The conference will be about sharing best practices between industry players,” Sanez said.

Source: www.telecomtiger.com

Spanco Telesystem’s BPO subsidiary, Spanco BPO Venture Ltd. and US-based MRS Associates Inc. have entered into an agreement which aims to generate revenues of $100 million in two years.

As per the partnership, Spanco Respondez, the international BPO arm of Spanco’s BPO business vertical will offer back office and contact centre services in Mumbai and Gurgaon and will also increase its capacity to 2000 in 18 months. The tie-up will cater to MRS’s clients comprising of Fortune 500 companies in the Credit Card & Auto loan segment present in both 1st and 3rd party collections.

The deal is worked out in such a way that Spanco will end up owning 20 percent stake in MRS Associates Inc. and MRS in return will acquire 20 percent stake in Spanco Respondez.

According to Jeff Freedman Co-Founder and CEO of MRS Associates, “We are excited about partnering Spanco Respondez, there is a growing demand for cost efficient and high ramp up destinations like India and in Respondez we have found the right partner. The partnership will also help us leverage and replicate Respondez’ International expertise in Contact Center & BPO space onshore in the U.S. This will help us to jointly emerge as a vendor of choice in U.S outsourcing space.”