Source: www.hindu.com

Kolkata (PTI): The Indian lab of IBM has brought out a next generation solution to protect against theft of sensitive data from call centres, a major concern of the growing Indian outsourcing market.

“We have developed a solution that offers advanced data masking technology, which is a speech analytics tool that detects and masks private and sensitive information, both audio and onscreen without disrupting customer services or business operations,” IBM India Research Laboratory Director Guruduth Banavar told PTI.

The technology solution has been internally code named AudioZapper.

Banavar claimed the solution, developed after 18 months of intensive research in India, was the only solution in the global marketplace that addressed complete security concerns of a call centre.

“There has been some attempts on data masking of conversation but it did not prove to be worthwhile. The IBM solution offers the industry the required protection of confidential data such as credit card numbers, personal identification numbers (PIN), social security numbers, from getting into wrong hands,” he said.

Asked about the cost of the technology for call centres and business projections, Banavar said after development the product would be transferred to the marketing arm of the company.

Source: www.foxbusiness.com

BPO Management Services Inc., (OTC Bulletin Board: BPOM), a full-service business process outsourcing company focused on serving middle-market enterprises, today announced that Spiegel Brands, Inc., Chicago, the women’s clothing catalog marketer, and Shasun USA, Inc., one of the world’s largest producers of ibuprofen, have signed multi-year contracts for its information technology outsourcing solutions.

BPOMS is providing remote software technical support for Spiegel’s i/Series and z/Series mainframe platforms. The company reported it started working four days after the initial inquiry came in.

For Shasun, BPOMS is providing remote Intel server and desktop management, WAN management and support center services, including operations, technical support and backup management.

Patrick Dolan, chief executive officer of BPOMS, said, “We are pleased to add these growing middle-market companies to our ITO client roster. We were able to customize our ITO solutions and demonstrate our flexibility in providing the critical infrastructure and core business processes our customers require.”

“Additionally, the mainframe support for Spiegel expands our capabilities offering and gives us an important competitive advantage in the marketplace,” he added.

Services provided to these customers will be delivered from the full-service BPOMS 24/7 SAS 70 Type II certified data center facility located in Pearl River, NY.