Source: www.tradingmarkets.com

Convergys, a global company involved in relationship management, announced that TrainingOutsourcing.com has selected Convergys as one of the “Top 20 Companies in the Training Outsourcing Industry” for the fifth consecutive year.

According to company officials, TrainingOutsourcing.com named Convergys to its fifth annual “Top 20″ list among companies specializing in Business Process Outsourcing (BPO) in order to “create a more efficient marketplace for learning.”

“We are highly honored once again to be named as one of the twenty companies in this select industry group,” said Marianne Langlois, Convergys’ Vice President, Learning Solutions. “This acknowledgment further demonstrates Convergys’ global leadership in relationship management. Our focus in providing our clients with learning solutions that improve the quality and effectiveness of their business optimizes how our clients interact with their customers and employees to drive more value from those relationships. The outcome is improved business results with their customers and increased engagement and impactful talent management for their workforce.”

Convergys noted TrainingOutsourcing.com selected the company as one of the “Top 20 Companies in the Training Outsourcing Industry” after evaluating over 400 companies. This selection was based on their experience in managing multi-year training business process outsourcing (BPO) engagements, recognition as a outsourcing service provider (OSP), capability to deliver multiple BPO training services, as well as the impact on the training BPO industry.

Source: in.reuters.com

BANGALORE, July 25 (Reuters) - Infosys Technologies (INFY.BO: Quote, Profile, Research) plans to cut dependence on the United States to about 40 percent from more than 60 percent now, its chief executive said, as a slowdown in the world’s largest economy hits outsourcing deals.

Infosys, which got 63 percent of its revenue from the United States in the June quarter, planned to boost contribution from Europe to 40 percent from 27 percent, while other markets would account for the remaining 20 percent, CEO S. Gopalakrishnan said.

“We will continuously evolve and change,” Gopalakrishnan told Reuters in an interview on Friday.

“It’s also driven by realization that emerging markets are contributing more to the global GDP growth, that’s where the growth is faster.” He declined to set a time-frame for this, saying: “It’s not that you need to do it tomorrow, that you have hit a wall.”

Earlier this month, Infosys, India’s second-largest software services exporter, beat forecasts with a 21 percent rise in quarterly profit but warned of challenging times ahead as its major Western clients battle weakening economies.

Indian outsourcing firms such as Infosys and its bigger rival Tata Consultancy Services (TCS.BO: Quote, Profile, Research) are rapidly expanding to Europe, Asia, the Middle East and Latin America to cut their dependence on the United States.

Gopalakrishnan said Nasdaq-listed Infosys (INFY.O: Quote, Profile, Research) was also focusing on markets such as Japan, India, Australia, China, the Middle East, Canada and Latin America due to growing technology spending in these markets.

“These are new growth engines for us. We are investing in those markets and adding sales capacities,” he said. “Some momentum is being built and if it’s sustained over time I think this will have a positive impact on the company.”

Despite mounting turmoil in the global financial industry, Infosys is not seeing downward pressure on prices that it charges its clients, but Gopalakrishnan said it doesn’t expect an increase in billing rates either.

Infosys, which develops applications, designs supply chains and offers back-office services, counts ABN AMRO, Goldman Sachs (GS.N: Quote, Profile, Research) and Philips Electronics (PHG.AS: Quote, Profile, Research) among its more than 560 clients.

Gopalakrishnan, one of the seven founders of Infosys which was set up in 1981, expects the consulting business unit to break even in the current financial year to March 2009, as it taps more customers for this high margin service.

In the last financial year which ended in March, the consulting unit reported a loss of $13 million.

“It is a conscious choice for us to continue to invest in it,” he said. “It is good business… It is a piece that is required if you want to be a full services company.”