Source: www.hindu.com

London (IANS): In a reversal of the trend of British companies opening call centres in India, Tech Mahindra has decided to open one in Britain.

The Indian IT company, considered India’s sixth largest software exporter, will be opening the call centre at Jarrow, South Tyneside, and expects to create 500 jobs in three years.

“We are a global organisation. Our expansion plans are based on customer requirements. Here the customers and business opportunities coincided,” Mahesh Nagaraj, Tech Mahindra’s vice-president for strategic initiatives, was quoted as saying by The Financial Times during a visit to South Tyneside Friday.

The Tyneside regional development agency, One North East, will service the clients of Tech Mahindra. It will focus on delivering government sector services in application development and support and business processing outsourcing services.

One of its users will be British Telecom, which has a 35 percent stake in Tech Mahindra.

The Indian company already has five contact centres in Milton Keynes, Belfast and London.

Source: www.thehindubusinessline.com

New Delhi - The country’s services sector exports, including BPO, software and financial services exports, are likely to take a hit during the fourth quarter of 2008 on account of the ongoing global meltdown, a report by global research firm Deloitte has said.

“The ongoing slowdown in the US economy will likely to affect the future growth in India’s exports. Experts predict that US businesses would likely either reduce outsourcing or withhold expansion plans,” the report ‘Deloitte Global Economic Outlook’ for the fourth quarter of this year said.

As a result, BPOs, financial services and other software exports contributing to about 2 per cent of India’s GDP are likely to be affected, the report added.

The report said the country’s economic growth may fall by as much as 2 per cent over the next few years in the backdrop of the current financial crisis. “India will face slower growth prospects with analysts predicting a fall of as much as two percentage points over the next couple of years,” it said.